Where do we pick out what items we want?
At the end of the campaign, our Pledge Manager will be sent out via email, where you then pick out what dice you want - it’s essentially a checkout form. This generates an order for us, which we use to ship out your items.
Last updated: June 15, 2022 13:20
Are these vaults/dice designs Kickstarter exclusive?
Not at all - everything will be added to our webstore after we finish fulfilling Kickstarter pledges and preorders!
Last updated: June 15, 2022 13:20
Are your dice balanced?
They are no more or less balanced than your usual rounded or gemstone dice. All of the inclusions we use are very light, and we try to center them as much as possible.
Last updated: June 15, 2022 13:20
Are the painted dice safe for rolling?
Yes! We’ve done wear tests ourselves with both Great Wave and In Bloom - such as rolling the dice on various surfaces, holding them for extended periods - and found that the only way to damage the dice was through deliberate scratching with a sharp, chiseled object. Definitely nothing close to would be seen in normal use!
Last updated: June 15, 2022 13:20
Are there any special care instructions for the dice?
Yes, but they’re very simple: keep your dice stored away from direct sunlight, avoid excessive moisture, and please roll them on a padded surface. They are SHARP - so keep out of reach of children and pets too!
Last updated: June 15, 2022 13:20
Are there uninked versions available?
We are only offering inked versions of all dice.
Last updated: June 15, 2022 13:20
How are keychain bonuses calculated?
Keychains will be sent out based off of your final pledge value + shipping, but not taxes or import fees.
Last updated: June 15, 2022 13:20
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.